Exchange Policy

At SHUNYA WATCHES we follow an exchange-only policy — we do not offer refunds. If your watch reaches you damaged or defective, we will gladly exchange it.

Exchange Window

Exchange requests must be raised within 3 days of delivery. Requests made after 3 days cannot be accepted.

Eligibility — Damaged Pieces Only

• Exchange is accepted only when the piece is received damaged or defective.
• A clear, continuous unboxing video (opening a sealed package) is required as proof of the damage.
• The watch must be unused and returned with its original packaging, tags and accessories intact.
• Products damaged due to misuse, mishandling, or normal wear and tear are not eligible.

No Refunds

We do not provide refunds under any circumstances. Eligible orders are exchanged for the same design or a replacement of equal value only.

How To Raise An Exchange

Message us on our Contact Us page within 3 days of delivery with your order number and the unboxing video showing the damage. Once verified, we will arrange the exchange and pickup of the damaged piece.